Terms and Privacy
Version 1.0, effective 4 November 2026. This page gives a short summary. The full documents below apply.
Terms
- MediRoute Kerala is an international patient coordination firm, not a hospital. We do not give medical advice, and we are not responsible for the outcome of any treatment.
- The hospital decides your treatment and sets and bills its fees. You pay the hospital directly.
- We do not charge you a separate fee for coordination. Chargeable services, such as transport, are shown in a written quote before you accept them.
- Before we arrange services, you accept our Patient Service Agreement online. You may cancel within 48 hours of accepting and receive a full refund of any advance, less any non-refundable third-party costs.
- Indian law applies. We first try to resolve any dispute by discussion and, if you agree, mediation. If it is not resolved, the courts at Ernakulam, Kerala have jurisdiction. Your consumer protection rights are not affected.
- Complaints: email help@mediroutekerala.com or WhatsApp +91 94473 65074. We acknowledge within 2 working days and aim to reply within 15 days.
Privacy Notice
- We collect only the data needed to coordinate your care, including the health information you send us.
- We share it only with those involved in your care, such as hospitals, and only with your consent. We never sell your data.
- You can ask to see, correct or delete your data, and you can withdraw your consent at any time.
- Grievance Officer: Linzad N.J, Managing Partner. Email privacy@mediroutekerala.com or WhatsApp +91 94473 65074.
- The chat assistant on this website is run by Botpress. Before the chat starts, you are asked to agree to a short notice. Please do not type medical or personal details in the chat.
- If the patient is under 18, a parent or lawful guardian gives consent on the child's behalf.